Quo Review: Is the Former OpenPhone Right for Your Team?

The verdict

Quo is one of the best phone systems for small teams that text customers as much as they call. Every plan gives each person their own number, calling and texting to US and Canadian numbers, voicemail transcripts and an AI agent that answers calls. The trade-off sits in the plan split: phone menus, call transfers and automatic recording all start on Business, at $23 a user billed annually. Teams that need a receptionist-style menu should price Business, not Starter.

Quo, formerly OpenPhone

Quo is the new name of OpenPhone. The old openphone.com address now redirects to quo.com, and the footer of Quo's pricing page still reads "OpenPhone Technologies, Inc." (Quo). Accounts, apps and features carry on under the Quo name: the product is the one formerly sold as OpenPhone, and Quo's own help center calls itself "Quo, formerly OpenPhone" (Quo). Pricing detail by team size is on Quo pricing.

Quo at a glance

From Quo's pricing page, read November 2, 2026.

What a year of Quo costs per person

Quo's own page shows the annual savings: $48 a year on Starter, $120 on Business and $144 on Scale, per user. For five people that is $75, $115 or $175 a month on annual billing, and $95, $165 or $235 monthly. Taxes and fees are added at checkout (Quo).

The phone menu upgrade: moving from Starter to Business costs $8 a user a month on annual billing ($14 monthly). For a five-person team on annual billing, that is $480 a year for menus, transfers, auto recording and AI summaries on every call.

Plan by plan: what you get and what is missing

From Quo's pricing page; more on shared numbers in Quo pricing.

Sona, Quo's AI agent

Quo describes Sona as "an AI agent that answers calls 24/7 so you never lose an opportunity" (Quo). Every plan includes 1,000 automation credits a month, and one call uses 100, so 10 calls are included. Beyond that you buy a credit tier:

Tiers and overage rates from Quo's pricing page; cost per included call is the tier price divided by the calls it includes, rounded to the cent.

On Starter, AI call summaries and transcripts cover only the calls Sona handles (Quo); Business adds them for every call. Compare Sona with other AI answering options on AI phone systems.

Quo features by plan

From Quo's pricing page: Business is "Everything from Starter, plus" its list, Scale "Everything from Business, plus" its list. "No" means not listed for that plan.

Sona cost for three real situations

Cheapest Sona credit tier plus overage, from the tier table above. Added to the plan price.

Quo prices every seat the same way, so the bill grows in a straight line with the team. That makes the plan choice the main lever: for 25 people, Business on annual billing costs $200 a month more than Starter, and Scale another $300.

What Quo costs at 1, 5, 10 and 25 users

Per month, before taxes, fees, Sona credit tiers and extra numbers, worked out from Quo's published prices, the same figures our pricing calculator uses.

Texting on Quo

Texting to US and Canadian numbers is included on every plan, but US carriers require registration first. The Campaign Registry collects a one-time $19.50 review fee and then a monthly fee of $1.50 to $3 depending on your use case (Quo, Quo). In the first year, registration and messaging fees come to $37.50 to $55.50 per registered business, on top of plan prices.

Year one for a five-person team, worked through

Take five people on Business with annual billing, one extra shared number for the main line, texting registration at Quo's lowest messaging fee, and Sona Tier 2 for after-hours calls. The plan is $1,380 a year, the extra number $60, texting fees $37.50 (the $19.50 review plus 12 months at $1.50) and Sona Tier 2 $300, for $1,777.50 before taxes. The plan is most of the bill; the extras add about a fifth.

Support by plan

Who Quo suits, by kind of business

Quo vs Grasshopper for a three-person team

Three people on Quo Starter cost $540 a year on annual billing; the same three sharing Grasshopper Solo Plus cost $300. Grasshopper wins on price because it charges per account, and it includes a phone menu on Solo Plus. Quo gives each person their own number, calling and texting to the US and Canada under its fair use policy, and an AI agent; a menu on Quo needs Business. Choose Grasshopper for one shared line, Quo for a team where each person is reachable directly. More in the Grasshopper review.

Shared numbers, extra numbers and international calls

Beyond each person's own number, Quo lets a team share a number for a main line or department: on Starter shared numbers are limited to 10 paid users, on Business and Scale they have unlimited users (details in Quo pricing). Each extra number is $5 a month with its own inbox and settings (Quo). Calling and texting outside the US and Canada is an add-on at per-minute and per-message rates (Quo).

Ten people: annual or monthly?

Ten people on Business pay $230 a month on annual billing and $330 on monthly billing, a difference of $1,200 a year. On Starter the gap is $480 a year. Quo's 7-day trial gives full access to every feature, so a team can test Business before committing to a year.

What Quo does not include

• Desk phones and video meetings: Quo's pages list neither.
• Calling and texting outside the US and Canada: per-minute and per-message rates apply.
• Phone support below Scale.
• US texting during the trial.

Where Quo is strong

• Texting-first design. Calling and texting to US and Canadian numbers on every plan, with shared numbers, auto-replies and scheduled messages.
• A number for everyone. Each user gets a local or toll-free number; extra numbers are $5 a month (Quo).
• AI answering included. Ten Sona calls a month cost nothing extra on any plan.
• Clear prices. Monthly and annual prices are labeled, with taxes and fees stated as extra.
• Free porting. Quo says its team will move your existing number for free.

Where Quo falls short

• No phone menu on Starter. Menus and call transfers start on Business (Quo).
• Manual recording on Starter. Automatic recording is a Business feature (Quo).
• Phone support only on Scale. Inbound phone support is listed on Scale, Monday to Friday, 8 AM to 5 PM Pacific.
• No desk phones or video meetings listed. Quo's pages mention neither.
• International calling costs extra. Outside the US and Canada, per-minute and per-message rates apply (Quo).
• Trial needs a card. Quo's help center says "You must provide a credit card for identity verification and spam prevention," and US texting requires a paid plan (Quo).

Business or Scale?

Scale costs $12 a user a month more than Business on annual billing, or $720 a year for five people. That buys AI call tags, dedicated onboarding, priority live chat and email support, and inbound phone support (Quo). For most small teams Business covers the calling features; Scale is worth it when you want onboarding help and a phone number to call when something breaks.

Which Quo plan to choose

Quo vs Grasshopper, RingCentral and Nextiva

Sources: Grasshopper, RingCentral, Nextiva; RingCentral's auto attendant from our RingCentral pricing page.

Quo against the three closest alternatives, by team size

Per-user price times team size; Grasshopper is the cheapest of its plans that gives each person an extension on one number ($3 a month per extension over 3 on Solo Plus, or Small Business). Before taxes and fees.

Two things decide it. If callers need a menu, compare Quo Business with RingCentral Core and Nextiva Core: Quo Business costs more per user than either, but includes texting to US and Canadian numbers under its fair use policy rather than a per-user allowance, and AI summaries on every call. If each person simply needs a number on their phone, Quo Starter matches Nextiva Core on annual pricing and undercuts RingCentral, while Grasshopper's flat account price is cheapest when everyone shares one number.

Is Quo worth it?

For a team of two to fifteen that runs on texts and wants each person reachable on their own number, yes: Starter at $15 billed annually is among the lowest per-user prices for a full calling and texting system, and Sona handles a few missed calls for free. If callers must be routed by a menu, budget for Business; at $23 annual it is still below RingCentral Core on monthly billing, but above Nextiva Core on annual pricing.

The 7-day trial

Quo's help center describes "a full 7-day trial of all our features" (Quo), so you can test phone menus and automatic recording even if you picked Starter; after the trial, features revert to your plan. Two limits apply: "You must provide a credit card for identity verification and spam prevention," and there is no US texting until you are on a paid plan, because of carrier registration (Quo).

Porting your number to Quo

From Quo's number porting guide. Quo notes that "Only call and SMS functions transfer with your number" (Quo) and that porting a mobile number "converts it from a cellular line to a VoIP (internet-based) line" (Quo), so do not port the number your cell phone itself runs on unless you mean to.

Porting is protected by federal rules: an interconnected VoIP provider "must facilitate" a valid porting request (47 CFR 52.34), and the FCC advises not to cancel your old service before the new one is working (FCC). For a small team, plan the port date for a quiet day and test calls and texts on the number as soon as it lands in Quo.

Who should skip Quo

• Offices with desk phones on every desk: Quo's pages do not mention desk phone support. Ooma Office sells phones and includes a menu on every plan.
• Teams that meet on video all day and want one app: Quo does not list video meetings.
• Solo owners who want one flat price for the whole account: Grasshopper prices per account.
• Businesses that need phone support without paying for Scale.

Setting up Quo

1. Pick a plan: Starter if each person answers their own number, Business if callers need a menu.
2. Port your current number; Quo says it does this for free. Each user gets one number included.
3. Register for business texting so messages reach AT&T, T-Mobile and Verizon customers.
4. Set up Sona with your business details and decide when it answers.
5. Add shared numbers for teams or locations at $5 a month each.

Questions to settle before you buy

1. Do callers need a phone menu, or can each person's number ring them directly?
2. How many calls a month should Sona answer? Ten are included.
3. Will you text from the first day? Budget for carrier registration.
4. Do you need desk phones or video meetings? Quo lists neither.
5. Annual or monthly: the gap is $48 to $144 a user a year.